I brought my car in with a tapping sound and not much other information. Sal asked me to come in before my appointment day so he could judge if the car was safe to drive. He diagnosed the problem and, although he had to keep the car overnight in order to get the necessary part, the repair was done quickly. He showed me the worn and broken parts. I brought the car back the next week to have a minor part replaced, and he did it quickly, with a smile, and with no charge. The staff is friendly and straightforward. Next time I need work on my car, Sal will be the first one I call.