1. Sal is very transparent, one thing I really care about when it comes to auto repair. 2. Normal course of action is to book an appointment but there have been times when I needed an urgent check of my car and Sal was very kind enough to ask me to bring it in. 3. After an initial inspection, his team would give an itemized list of whatever is needed for your vehicle with a clear breakout of labor vs parts. It is sent electronically and you can approve / decline individual items from the list. Only once you decide they start working on your vehicle. 4. Sal would also explain the issue in a way that is easy to understand.