Engine cover not bolted back down after service; all 5 bolts were just loosely rattling around in the engine compartment. I’m lucky I didn’t lose any while driving the car. Shows lack of attention to detail.
Thank you for giving us a call as soon as you heard a noise Michael, and giving us an opportunity to make it right. I as the business owner would like to apologize on my team's performance on the day of occurrence. I believe and choose to stand behind any of my staff's work & if there’s a concern occurring I will make sure we come correct to take care of it. Thank you again for bringing it back in & allowing us to make things right.
- Fremont Auto Center